Live Chat Customer Support Agent (Remote)

MOZGII, Inc. is hiring its first live chat support agents. MOZG is where people find work, sell what they no longer need, hire help for an afternoon and keep a profile that is worth reading. Nineteen sites, ten languages, and a support queue currently answered by the person who built the product. That is the job: take it off him, and do it better than he does. What you will do - Answer live chat and email from members: sign-in trouble, a listing that will not publish, a question about plans or billing, human verification that failed. - Work the queue and keep it clear. Most conversations end in one good reply. - Escalate what you cannot fix, with enough detail that nobody has to ask the member the same question twice. - Write down what keeps coming back. The question you answer twice a day is the help page nobody has written yet. What we need - Written English that is clear, warm and quick. This role is typing, not talking. There are no phone calls. - A reliable connection and somewhere quiet to work your shift. - Patience with people who are frustrated, and who are not always right. - No degree. No call centre background. No experience. We train you, and the first two weeks are paid training. Nice to have, and genuinely optional - A second language, especially Spanish, Portuguese, Hindi, Arabic or Russian. - You have bought or sold on any marketplace and remember what went wrong. Terms - Remote, anywhere you can keep the hours. $16 to $22 an hour depending on the shift you cover, paid every two weeks. - Shifts cover evenings and weekends, because that is when a marketplace is busy. - Start as soon as you are ready. — Mike Khakhlou, CEO, MOZGII, Inc.